Return & Exchange Policy: Due to personal hygiene and the nature of fragrance items, products purchased from Khiansh Perfumes are non-returnable, and we follow a strict no-refund policy. We only process replacements under specific qualifying conditions. Replacement Eligibility :- Replacements are provided solely in the following cases.You received an incorrect product sent by our team. The package arrived damaged, leaked, tampered with, or with missing items. For wrong product dispatches, the perfume box and its outer plastic wrap must remain completely sealed, unopened, and in its original delivered condition. Opened, tested, or sprayed bottles will not qualify for a replacement. Mandatory Unboxing Video Guideline:- To raise a claim regarding a damaged product, leakage, wrong dispatch, tampered parcel, or missing items, you must provide a clear, uncut unboxing video recorded at the time of opening the package. The unboxing video must follow these conditions:- The video must begin prior to opening or cutting the outer parcel tape. The shipping label showing your order details, name, and tracking number must be clearly visible and readable in the frame.The entire unboxing process must be captured in a single continuous take without cuts, edits, or pauses. Claims submitted without an uncut unboxing video fulfilling these conditions will not be eligible for replacement or investigation. How to Raise a Claim :- All complaints must be reported within 24 hours of delivery. Reach out to our support team at khianshperfumes@gmail.com or contact our customer support number. M.7340868181. Provide your order ID, a brief explanation of the problem, and attach the unboxing video along with photos of the parcel.Our team will verify the details and initiate a replacement upon approval. M/s KHIANSH PERFUMES #89, Moti Bagh, Kapurthala, Punjab – 144601 Phone: +91 7340868181 Email: khianshperfumes@gmail.com