PRIVACY POLICY

privacy policy

​

Effective date: 15-10-2026

​

your privacy is important to us.

Khiansh Perfumes is located at:

#89, Street No.5, Moti Bagh,

Kapurthala – 144601, Punjab, India.

 

it is the policy of Khiansh Perfumes to respect your privacy regarding any information we may collect while operating our website. this privacy policy applies to www.khianshperfumes.com, which is owned and operated by Khiansh Kreations. we respect your privacy and are committed to protecting personally identifiable information you may provide us through the website in accordance with the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023.

this privacy policy explains what information may be collected on our website, how we use this information, and under what circumstances we may disclose it to third parties. this policy applies only to information we collect through the website and does not apply to our collection of information from offline sources.

together with the terms and conditions posted on our website, this document sets forth the general rules governing your use of our platform.

information we collect

we collect personal information when you browse our site, register an account, place an order, or contact us directly. this includes:

• name, billing address, and delivery address

• email address and mobile phone number

• order history, items viewed, and shopping preferences

• communication records when you reach out for customer support

we also automatically collect non-personally identifying information that web browsers and servers make available, such as browser type, operating system, language preference, referring site, and the date and time of each visitor request, to better understand how visitors use our platform.

like most websites, we also log internet protocol addresses for logged-in users, purchasers, and visitors leaving reviews or messages.

how we use your information

we process your personal details to run our e-commerce operations smoothly, specifically to:

• process, confirm, pack, and deliver your orders

• share shipping updates, dispatch tracking, and invoices via SMS, email, or WhatsApp

• handle customer support inquiries, returns, and refunds

• prevent fraud, unauthorized transactions, and maintain account security

• send promotional updates and brand news if you choose to receive them

payment processing and financial data

when you purchase fragrances or accessories on www.khianshperfumes.com, your payment is processed directly through secure, RBI-authorized third-party payment aggregators.

• Khiansh Perfumes does not collect, store, or view your credit card numbers, debit card numbers, CVVs, UPI PINs, or net banking passwords.

• all payment transactions are handled over encrypted connections directly managed by the payment gateway partner in compliance with standard security benchmarks.

sharing of information with third parties

we do not sell, rent, or trade your personal information. we share your data only with trusted service partners strictly necessary to fulfill our commitments to you:

• logistics and delivery partners: sharing your name, delivery address, and contact number with courier services to ship your products.

• communication tools: utilizing verified service providers to send order confirmations, OTPs, and tracking links.

• legal obligations: disclosing information only when mandated by law, court order, or official governmental directive in India.

cookies and tracking

Khiansh Perfumes uses cookies and similar technologies to enrich your browsing experience, keep items in your cart, remember your login preferences, and display relevant product recommendations.

a cookie is a text string stored on your device that your browser sends back upon return visits. you can configure your browser to refuse cookies, though certain interactive features of our online store may not function correctly without them.

advertising and analytics

we may use advertising and remarketing services, including Google Ads and Meta platforms, to display relevant promotions on third-party websites to people who have visited our store.

these third-party networks use cookies to serve ads based on prior visits. you can opt out of personalized advertising by visiting the Google Ads Settings page or by adjusting the ad preference controls inside your browser and social media accounts.

we may also analyze aggregated, anonymized user traffic patterns to improve store performance and stock availability. this aggregated data does not identify any individual.

data security and retention

we implement reasonable administrative and technical security measures to protect your personal details against unauthorized access, loss, or alteration. while we work to maintain strict safeguards, transmission over the internet cannot be guaranteed as completely invulnerable.

we retain your personal information only for as long as required to fulfill the purposes outlined here, complete our accounting and tax records under Indian business laws, and resolve any disputes.

your data rights

as a customer, you hold rights over your personal data under Indian data protection regulations:

• you can review, update, or correct your personal information by logging into your account dashboard or contacting our team.

• you can request the deletion of your account and personal records, subject to ongoing legal, taxation, or warranty obligations.

• you can opt out of promotional messages at any time by clicking the unsubscribe link in emails or following the instructions in our text messages.

links to external sites

our website may contain links to third-party services, payment portals, or courier tracking pages that are not operated by us. clicking a third-party link directs you to their platform. we recommend reviewing the privacy terms of every external service you visit, as we do not control their policies or practices.

policy updates

Khiansh Perfumes may update this privacy policy periodically to reflect operational changes or evolving legal requirements. we recommend reviewing this page periodically. continuing to use www.khianshperfumes.com after any updates are posted constitutes your agreement to the revised policy.

grievance officer and contact details

in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of our grievance officer for addressing user concerns regarding data handling and privacy are provided below:

• designation: Grievance Officer

• store name: Khiansh Perfumes

• parent entity: M/s Khiansh Kreations

• postal address: #89, Street No.5, Moti Bagh, Kapurthala – 144601, Punjab, India

• email: khianshkreations@gmail.com

• phone: +91 73408-68181

we will acknowledge privacy grievances within 48 hours of receipt and work to resolve them within 30 days.